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Return Policy

LovelySkin is dedicated to bringing you the best in beauty, from the second you place your order until you’ve used it to the very last drop. If you are not completely satisfied with a product for any reason, please contact our Customer Care team. We’re happy to go over your concerns and chat about the best way to get the most out of your purchase.

If we can’t make this product work for you, we’re more than happy to arrange for a return or exchange of the item. All returns/exchanges need to be made within 30 days of purchase. You’ll need a return merchandise authorization number (RMA) in order for it to be accepted. Send us a quick email or give us a call toll-free at (877) SKIN-ABC (1-877-754-6222) to get your RMA. (Any returns sent without an RMA cannot be accepted.)

At this time, we can only accept returns/exchanges on three individual items in any 365-day period. After this limit has been reached, you are no longer able to return or exchange items until the 365-day period has passed. We apologize for any inconvenience this may cause.

When you return a product, you will receive a full refund credited to your original payment method. Any original shipping fees are non-refundable. Please allow up to two weeks for the return to be processed.

RMA numbers are valid for 7 days. Returns must be in their original packaging and must be postmarked or have visible tracking within 7 days of receiving a RMA.

Customers are responsible for return shipping charges, unless the return was a result of damage or error. Please return the product via UPS or US mail or another common carrier. We are not responsible for return packages that may be lost or damaged in transit; we recommend using a shipping method with tracking and insurance. Retain your shipping receipt for proof.

All returned merchandise must be in its original packaging. All parts, pieces, cords, chargers, printed materials, promotional items, gifts with purchase and any original product packaging must be returned. (You may keep free gifts and gifts with purchase, but we may charge your account for the full value of the gift.) Returned products may not be altered and must contain over 50% of the product.

We sincerely appreciate your assistance and understanding in adhering to this return policy. Please remember that we reserve the right to refuse a refund on any return shipment. Multiple return requests are subject to our review. We may also deny multiple refunds on products purchased and returned more than once.

Returns that do not meet the return policy criteria will not qualify for a refund and may be returned at the customer's expense or destroyed upon request.

If you have any questions about whether you qualify for a return or would like to arrange for an exchange, please feel free to contact us or call us toll-free at (877) SKIN-ABC (1-877-754-6222).

Broken/Damaged Items

Once your order arrives, please examine it for any damage that may have occurred during shipping. If a product has been broken or damaged during shipping, we sincerely apologize! Please contact us immediately to get instructions. Please keep the box, packaging materials, and damaged items for inspection by the carrier.

Non-returnable items*

Due to manufacturer specifications, we are also unable to accept returns on all Lycogel, The Art of Shaving, Fusion Beauty, Senna, stila and Tilley Hats. We are also unable to accept returns on all fragrances.

All T3, TRIA and Clarisonic returns must be processed through the manufacturer per warranty instructions.

Any special-order items, purchased samples, clearance items, final sales items or multiple quantity items that require a separate order are considered final sale and non-returnable. This includes special orders on discontinued items and any bulk-ordered item purchased in quantities greater than 3.

Rewards points and member status

If you paid with a gift certificate and/or reward points and credit card, the gift certificate and/or reward points will first be refunded, and then your credit card will be refunded any remaining balance.

If you return a product, any rewards points earned on the purchase of that product will be deducted from your account.

LovelySkin reserves the right to change and update this return policy at any time.

Members receive special offers, discounts, gifts, prizes, access to exclusive products and more.
Join us now!
MEMBERSHIP BENEFITS

At ONYC Hair, we take pride in our outstanding customer service and want to show our thanks in as many ways as possible. Additionally, we truly appreciate your loyalty. That’s why every customer that shops with us is eligible for our unmatched Membership Status program.

Start off with the stellar Silver Status, which earns you 2% back in rewards to use towards future purchases. Work your way up to Gold, Platinum and/or the deluxe Diamond level by reaching designated spending levels. These elite Membership Statuses are well worth it -- they earn you an exclusive everyday LIFETIME discount, great gifts, free shipping upgrades and even more rewards back, along with a few extra perks and privileges that are distributed throughout the year.

 
Rewards Back 2% 2% 2% 2%
Free US Shipping*
Everyday Discount - 2% 4% 8%
Exclusive Offers & Samples -
Express shipping Upgrade for Orders Over $300 - -
Private Customer Service Line - - -

Because we are using a brand new system, we are unable to transfer customers’ orders from our previous website so cannot transfer points

REWARD POINTS

Get rewarded when you shop with ONYC Hair Nigeria! Every customer is automatically enrolled in our rewards program as a Silver Status Member and is eligible to achieve upgrades to Gold, Platinum or Diamond Status.

HOW IT WORKS

Points are credited to your account once your order is sent out.
Rewards points accumulate on your account as you shop (you'll be eligible for Gold, Platinum or Diamond status)
The value of your Reward Points will be awarded for orders over ₦40,000

Everyone starts out as a Silver Status member and earns 2% back in rewards points toward future purchases. For example, spend ₦49,842.67 and you'll receive a ₦996.85 back in rewards. Spend ₦99,685.34 and you'll receive ₦1,993.71 back to use on a future purchase*.

Reach designated spending levels during a calendar year and you'll be eligible for Gold, Platinum or Diamond status and even more benefits. Receive 4% discount when you reach Gold Status, 6% at Platinum level and 10% back for Diamond level.

Click here for a full explanation of Silver, Gold, Platinum and Diamond benefits, and find out how you can get expedited orders, upgraded shipping, a private customer service line and more.

MEMBER BENEFIT TIERS

2% back in rewards. More

2% back in rewards and 2% OFF all Hair Extensions. More

2% back in rewards and 4% OFF all Hair Extensions. More

2% back in rewards and 8% OFF all Hair Extensions. More

ONYCHair.ng Rewards apply on every purchase other than gift certificates, purchases made with a rewards gift certificate, and price-matched orders. Reward points are not issued on sales tax, wire transfer handling fees, shipping charges, delivery charges, and restocking fees. If you return an order, the corresponding points will be deducted from your account.

You can earn additional rewards points during: special offer (where noted) and for writing product reviews (50 points per review, once approved by the ONYCHair.ng Team). Watch your account and emails for other ways to earn more rewards points.

View Your Rewards Points