We insure all items! This ensures if your package is lost, damaged, or stolen a claim can be filed.
If your item is lost or damaged, contact us and we will file the insurance claim for you. We will help you investigate the problem and contact you if any further documents are required.
1) Replacements will ONLY be shipped pending a thorough investigation. This might take up to two months for missing package shipped via USPS. , You will need to place another order, if you cannot wait that long. We will refund you the original transaction once we receive the reimbursement from the insurance company or receive the missing shipment back.
2) Claims for lost packages can ONLY be submitted 30 days after the shipment date. Claims for Damage can be submitted at any time. All claims must be submitted within 180 days after the shipment date.
3) Damaged items will require you to take the package to a local post office at some point. We strongly advise you to keep the item in the exact condition you received it.
Damaged items should be held in the event they are requested during claims processing. FAILURE TO RETAIN DAMAGED PROPERTY COULD AFFECT FINAL SETTLEMENT OF THE CLAIM.
4) Warning: Any fraudulent claims will make the recipient liable for prosecution for mail fraud under the Federal Criminal Code.